Job Description

Respond to inbound inquiries via phone, email, and chat, and direct them to the appropriate sales representative
Schedule and coordinate meetings, calls, and demos between sales representatives and potential customers
Manage customer accounts, maintain accurate records, and provide regular updates to sales representatives
Create and maintain sales documents, such as proposals and contracts
Collaborate with marketing to support lead generation efforts
Provide exceptional customer service to existing and potential customers
Stay up-to-date on industry trends and product knowledge to provide relevant insights to customers and sales representatives
Respond to customer inquiries, provide product and service information, and resolve customer issues
Follow up on customer inquiries and resolve issues in a timely and professional manner
Adhere to company policies and procedures regarding customer service, privacy, and security

Desired skills and Competencies